Terms of Service

Effective Date: July 11, 2025

Welcome to Beacon Co. By accessing our website (https://buildwithbeacon.io), using our platform (e.g., Client Portal, project boards), purchasing digital products, or engaging our consulting services, you agree to be bound by these Terms of Service (“Terms”). Please read them carefully. If you do not agree, do not use our website, platform, products, or services.

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1. Acceptance of Terms

By accessing our website, platform, or services, or purchasing any products—digital or otherwise—you agree to these Terms and all applicable laws. These Terms apply to all users, including clients, vendors, and website visitors. If you disagree, please refrain from using our offerings.

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2. Eligibility

You must be at least 18 years old or have legal guardian consent to use our website, platform, services, or purchase products. By engaging with us, you confirm you meet these requirements.

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3. Products & Services

Beacon Co. provides digital products, consulting services, and a platform for home service businesses to optimize operations. Our offerings include:

• Digital Products: Downloadable tools like templates, dashboards, and automation scripts for software (e.g., ServiceTitan, Housecall Pro). Delivered electronically, these are considered “used” upon download, and all sales are final unless stated otherwise in our Refund Policy.
• Consulting Services: Strategic planning, software optimization (e.g., pricebooks, workflows), team training, and operational support, delivered via subscription packages or custom engagements, detailed in a Scope of Work (SOW).
• Platform: Our Client Portal and project boards (e.g., Notion, ClickUp) for managing tasks, deliverables, and communications.
• Physical Products: If offered, subject to our Refund Policy, available upon request.

Optional on-site consulting sessions are available, with details provided in your SOW.

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4. Digital Product Purchases

• Delivery: Digital products are delivered via download links or Client Portal access. You are responsible for ensuring compatible software/hardware.
• Non-Refundable: Digital products are non-refunded once delivered, due to their electronic nature, except in cases of delivery failure or as required by law.
• License: Upon purchase, you receive a non-exclusive, non-transferable license to use digital products for your business. You may not resell, distribute, or modify them without written permission.
• Support: Limited support for digital products is provided as outlined at purchase (e.g., setup guides, email support).

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5. Website and Platform Use

• Website (https://buildwithbeacon.io): Provides information, forms, and access to our Client Portal. You may browse, submit inquiries, or sign up for services, subject to these Terms.
• Client Portal & Project Boards: Registered clients access our platform for project management, deliverables, and communication. You agree to:
  • Provide accurate account information and secure your login credentials.
  • Use the platform only for authorized purposes (e.g., project tracking, not sharing access with third parties).
  • Notify us immediately of unauthorized access at support@buildwithbeacon.io.
• Availability: We strive to maintain uptime but do not guarantee uninterrupted access due to maintenance or third-party issues (e.g., Notion, ClickUp).

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6. Payment & Billing

Payments are processed through secure third-party providers (e.g., Stripe). By providing payment information, you authorize Beacon Co. to charge applicable fees and taxes.

• Digital Products: Charged at purchase, non-refunded unless specified.
• Consulting Services: Prepaid, invoiced monthly on your billing cycle start date. Subscriptions renew automatically unless canceled 48 hours before renewal.
• On-Site Sessions: Invoiced separately, prepaid before sessions begin.
• Late payments may incur a 1.5% monthly fee or service suspension.
  Pricing details are provided in your SOW or at purchase.

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7. User Conduct

You agree not to:

• Use our website, platform, or services for unlawful, fraudulent, or harmful purposes.
• Copy, distribute, or modify digital products, website content, or platform tools without written permission.
• Interfere with the security, performance, or functionality of our website or platform (e.g., hacking, overloading).
• Submit false information or impersonate another person or entity.
• Reverse-engineer or access proprietary tools, methods, or data.

Violations may result in suspension or termination of access.

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8. Intellectual Property

All content on our website, platform, and digital products—including software, templates, dashboards, graphics, text, and branding—is the property of Beacon Co. or its licensors, protected by copyright, trademark, and other laws. You may not copy, reproduce, or distribute content without our written consent. Clients receive a non-exclusive license to use deliverables (e.g., pricebooks, SOPs) for their business during our engagement.

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9. SMS Communications

By opting into SMS, you agree to receive messages for project updates, meeting reminders, service confirmations, vendor coordination, and marketing (e.g., webinar invites, service updates). See our SMS Terms & Conditions at https://buildwithbeacon.io/sms-terms for details, including opt-out instructions (“Reply STOP”).

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10. Confidentiality

We treat all client data—conversations, business records, software credentials, and project details—as strictly confidential. We will not share your information without written permission, except as required to deliver services (e.g., secure sharing with ServiceTitan for integrations) or comply with legal obligations.

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11. Our Commitments

We strive for your satisfaction with:

• Satisfaction Guarantee: If you’re unsatisfied with services or digital products, we’ll address the issue or refund unfinished work/purchase price (for undelivered products).
• Quality Standard: Deliverables undergo rigorous review. Errors are corrected promptly, with a discount on your next invoice if applicable.
• Tailored Approach: We customize solutions to your business needs, reworking them if they don’t fit.

Details are in your SOW or purchase agreement.

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12. Disclaimer of Warranties

Our website, platform, services, and products are provided “as is” and “as available.” We do not guarantee uninterrupted access, specific performance, or outcomes (e.g., revenue growth) due to third-party dependencies (e.g., ServiceTitan, internet outages) or client implementation. No warranties, express or implied, are offered beyond those in our agreements.

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13. Limitation of Liability

To the fullest extent permitted by law, Beacon Co. is not liable for indirect, incidental, or consequential damages, including lost profits, data, or business opportunities, arising from use of our website, platform, services, or products. Our liability is limited to the fees paid for the specific service or product.

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14. Indemnification

You agree to indemnify Beacon Co. against claims arising from your misuse of our website, platform, services, or products, violation of these Terms, or provision of inaccurate data. We will indemnify you against claims from our willful misconduct or breach of these Terms.

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15. Termination

Either party may terminate services or platform access with 4 weeks’ written notice (email to support@buildwithbeacon.io). Upon termination, we’ll provide a wrap-up, including deliverables, training, and documentation. Unfinished services or undelivered digital products are refunded per our guarantee. We may suspend/terminate access immediately for violations or harmful conduct.

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16. Modifications to Terms

We may revise these Terms, posting updates on this page with a new effective date. Significant changes will be communicated via email or website notice. Continued use of our website, platform, services, or products constitutes acceptance of the updated Terms.

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17. Governing Law

These Terms are governed by the laws of the State of North Dakota, without regard to conflict of law principles. Disputes will be resolved in the courts of Burleigh County, North Dakota.

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18. Privacy Policy

We protect your data per our Privacy Policy at https://buildwithbeacon.io/privacy-policy, detailing how we collect, use, and share your information.

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19. Contact Us

For questions, support, or to exercise your rights, contact:

• Email: support@buildwithbeacon.io
• Phone: 701-390-9475
• Address: Beacon Co., 1409 Lockheed Drive, Bismarck, ND 58504
• Website: https://buildwithbeacon.io